Why should I create an account Zaim Design Studio?
You need to create an account on www.zaimdesignstudio.com in order to shop securely and benefit discounts, special offers. Our membership is free of charge and members can access shipment pricing information along with other details.
We don’t share your personal information provided by you in the registry.
What benefits will I have with membership?
You will be able to track your shipment from your account page.
Depending on your communication selections, you will receive our marketing news about discounts and new product releases.
You may earn discounts from shopping on our website and win invitations for our exclusive events.
I’ve forgotten my password; how can I retrieve it?
If you forgot your password, you may create a new password by simply clicking on the forgot password button on member sign-in area and follow the procedure. If you still encounter problems please contact firstname.lastname@example.org for further assistance.
Do I have to become a member to order?
You don’t need to be a member to order products but we do need your name, email, telephone and address for order shipment.
How do I become a Commercial Customer?
If you wish to shop for your business please contact email@example.com for further assistance.
How do I become a Dealer/ Set up a trade Account?
If you wish to sell our products or be our representative. Please contact firstname.lastname@example.org for further information and evaluation.
What are my payment options?
We accept credit Visa, Mastercard, and American Express credit cards.
Is it safe to type my credit card info?
What should I do If I get an error during order processing?
If you are receiving an error during credit card transaction please follow the steps;
a) Check your account limits for transactions.
b) Make sure your credit card is unlocked for Online shopping.
c) Make sure your card information is full and correct.
d) Contact your bank regarding the issue. If your bank clarifies that there is no problem on their system then please contact email@example.com for further assistance.
Who, When and How will my products be delivered?
Upon Dispatch confirmation, your orders will be delivered by agreed Carrier safely.
It may take up to 4-15 work days for us to collect, package and deliver your order to carrier firms depending on the size and scale of your order.
Large & made-to-order items may take up to 3-6 weeks for packaging and delivery to cargo firms.
You may check your order status from member account portal or simply request an update on your order by mailing to firstname.lastname@example.org
Will you accept international orders?
We do accept orders from all countries except Turkmenistan due to our agreed carrier’s service web.
Please be advised that additional expenses such as internal custom tax and other VAT taxes may apply on international orders. All additional fees including duty fees will be paid by customers. Zaim Design Studio will not be held responsible for any situation.
How can I Track My Order?
We will send you a notification email including the tracking number of your order if available. You may track order situation form customer portal or email to email@example.com for detailed information.
How do I cancel or change my order?
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange. Please view our Returns & Exchange Policy for detailed information about returns.
If you wish to cancel your order prior to dispatch or make changes to it, you may email our customer services team at firstname.lastname@example.org. We will be happy to assist you with your request.
You can also cancel your order and obtain a full refund prior to any notification of already arranged delivery, usually within 3 days from the order.
If you have any questions or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at email@example.com.
What should I do if my order is wrong/damaged/incomplete?
Please Inspect the delivery package before signing delivery documents of the carrier. The delivery package should be in a good condition and enclosed properly. If damaged please do not accept the cargo and request reporting of the damaged cargo from the delivery representative. Please do take photos of the damaged delivery package for proof. Please email to firstname.lastname@example.org about this situation.
If the item you received is damaged, please send an email to email@example.com sending photographs clearly showing evidence of the damage. State your order number as a reference and include your telephone number. We will contact as soon as possible.
Please be advised that most of our products are handmade exclusively by craftsman. Each product may contain small differences from each other and colours may vary slightly.
Please contact us firstname.lastname@example.org in case of incomplete delivery of orders. We may send multiple shipments for a single order.
Can I return the products that I didn’t like?
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange. Please view our full Returns & Exchange Policy for detailed information.
When will the item I want to purchase be back in stock?
All of our products are designed exclusively, therefore, they are limited editions. If you are after a specific design please inform us by sending email to email@example.com. We will inform you about the availability of that product and put you on the waiting line if you like.
How do I contact to get press information?
You may contact us by emailing to firstname.lastname@example.org for further information.