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    ZAIM DESIGN STUDIO

    RETURN AND EXCHANGE POLICY

    Our mission is to enjoy your daily life eloquently with our exclusive products. If you are unhappy with your purchase or exchange the purchased products under Distant Selling Regulations, we will be here to assist you.

    RETURNS

    You can return the items to us within 28 days of receipt of your goods for a full refund.

    Items bought Online are returned at your own expense, unless damaged, and should be unused, returned in their original packaging and in a fully resalable condition.

    To authorize a return:

    • Complete our return and exchange form, found at the bottom of this Return and Exchange Policy.
    • Include your order number, codes of the items that you want to return, shipping address for the return and contact number with an email address.
    • In the message box, include the reason code for your return:

    Our customer services team will send you a returns authorization code. Enter the code onto the returns slip and attach the label securely to the outside of each box being returned.

    Please note: Any goods received without authorization will not qualify for a refund and be rejected on delivery to our returns center.

    Once your return has been received, your refund will be processed. Refunds can take up to 30 working days to be received following receipt of the goods into our warehouse. This delay may due to bank security checks.

    We are unable to provide refunds for any items stated on the Returns Order Confirmation document found to be missing from the package on arrival at the returns center.

    Please be aware that items bought online cannot be exchanged or refunded at our Retail Showrooms or at Concession Stores.

    All successfully returned items will be only credited to the account used to originally purchase the items, less the cost of the shipping charge, any taxes or import duties incurred.

    INTERNATIONAL RETURNS

    CUSTOMERS RETURNING PRODUCTS FROM OUTSIDE TURKEY SHOULD READ THE FOLLOWING INFORMATION CAREFULLY.

    International customers will be returning products at their own expense unless stated otherwise in return authorization email. Please be advised that shipping charges, import duties, and additional taxes may apply in the international return process.

    All successfully returned items will be only credited to the account used to originally purchase the items, less the cost of the shipping charge, any taxes or import duties incurred.

    DAMAGED ITEMS

    Please Inspect the delivery package before signing delivery documents of the carrier. The delivery package should be in a good condition and enclosed properly. If damaged please do not accept the cargo and request reporting of the damaged cargo from the delivery representative. Please do take photos of the damaged delivery package for proof. Please email to support@zaimdesignstudio.com about this situation.

    If the item you received is damaged, please send an email to support@zaimdesignstudio.com sending photographs clearly showing evidence of the damage. State your order number as a reference and include your telephone number. We will contact as soon as possible.

    Please be advised that most of our products are handmade exclusively by craftsman. Each product may contain small differences from each other and colors may vary slightly.

    DELIVERY

    Our standard delivery time is 10-12 working days. Monday – Thursday the next working day, providing card security checks are complete, and stock availability is confirmed.

    Orders placed on Friday we aim to be processed on the following Monday.

    Orders placed after 11.30am will be shipped the following business day.

    All deliveries require a signature.

    If an item cannot be delivered it will be returned to our warehouse and a delivery return fee may be charged.

    In rare cases where we encounter a stock error, an item may not be available. We will be notified you and an alternative delivery date will be offered.

    LARGE & MADE-TO-ORDER ITEMS

    Large lighting and furniture pieces, or made-to-order items will require special manufacturing and delivery arrangements and may incur much longer lead times of up to 10 weeks. Once you have placed your order, our customer services team will contact you to help.

    Made-to-order items are not returnable and non-refundable unless they are found to be faulty.

    INTERNATIONAL DELIVERY

    At present, we deliver to all countries except TURKMENISTAN.

    Our delivery options and the list of countries may change due agreements with our carrier firms.


    WARRANTY

    We offer a one year warranty on all Zaim Design Studio Products (excluding candles and diffusers). Please contact support@zaimdesignstudio.com for further information.

    PROMOTIONS & FREE GIFTS

    From time to time we may run promotions and gift packages which may apply in respect of any, or certainly specified purchases made through this Website. Refunds & exchanges are subject to our normal terms and accepted only when the full gift set is returned, including the free gift, with receipt. Items are packed separately.